Answer: Please contact us and we can help you with the process. Unfortunately we can't process gift vouchers over the phone.
Answer: Your voucher will arrive by email as a PDF attachment, please open the PDF attachment and print, the quality of the print finish will be determined by the spec of your printer.
Answer: Yes, please do contact us, we can issue multiple denominations in a single A5 branded gift envelope or gift voucher box.
Answer: Yes, please do contact us, we can issue VAT receipts on voucher redemptions.
Answer: Yes, please do contact us, we can amend or reissue a voucher.
Answer: Vouchers can be retrieved from the system and reissued, but please do contact us as this is solely at the discretion of the manager on duty at the time of the query.
Answer: Unfortunately, vouchers cannot be extended or refunded.
Answer: Yes, please do contact us, we can post-date a voucher.
Answer: Yes you can part redeem your voucher and use the balance at another time.
Answer: For experiences and hotel stays, you must book in advance and quote your voucher code. Otherwise just show your voucher to a member of staff and they will redeem of your tab or bill.